Canterbury City Council:
Minutes for Scrutiny Committee meeting, Jan 13 2010, 9.30AM official page
Other committee documents for Canterbury City Council :: Scrutiny Committee details
Venue: Marion Attwood Room, Council Offices. View directions
Contact: Lyn McDaid 01227 862 006
Items No. ItemApologies for absence
Substitute members
The Chief Executive to report any notifications received prior to this meeting regarding the attendance of substitutes for the named Members of this Sub-Committee.
Disclosures by members and officers
(a) Disclosures of interest and their nature ie prejudicial or personal.
(b) Disclosures of lobbying.
(c) Disclosures of whipping.
Public Participation at meetings
Provided that notification has been given to the Chief Executive by 12.30pm on Tuesday 12 January 2010, members of the public may speak on any item on the agenda for a maximum of three minutes.
The Chairman to report any notifications received.
Minutes of the meeting held on 9 December 2009 PDF 72 KB
TO CONFIRM as a true record.
Matters arising from the meeting held on 9 December 2009
Call in of Executive Decisions
TO CONSIDER whether any of the decisions made by the Executive at its meeting on 7 January 2010, should be called-in.
Please bring your copy of the agenda and the minutes for the Executive meeting.
Copies of both will be available at the meeting for members of the public.
Members are reminded that a request for call-in must be delivered to the Monitoring officer within three clear working days of the publication of the decision.
Feedback from Executive on Scrutiny Sub Committee recommendations
Below is the minute from the 9 July meeting of the Executive considering the recommendation of the Scrutiny Review and Management Sub Committee of the 7 April 2009.
“The Executive Members received, for information, a report by the Head of ICT and Central Services on the recent performance regarding answering the telephone at the contact centre. The portfolio holder drew attention to the background to the performance targets and the good progress since 2006 in meeting the targets.
The Head of ICT and Central Services advised that following the comments of the Scrutiny Management and Review Sub-Committee in April 2009, the performance figures for the 3rd quarter for 2008/09 had been verified.
The portfolio holder advised that he considered that a target of answering 80% of telephone enquiries within 2 minutes would be acceptable.
RESOLVED - That the report be noted.”
Second Quarter Performance data PDF 88 KB
To note
Additional documents:
Debt Counselling Scrutiny Review Monitoring PDF 67 KB
To note
Additional documents:
To note
Timetable for monitoring scrutiny reviews PDF 70 KB
To note
Date of next meeting and items for consideration
10 February 2010
Contact Centre Performance Update
Any other urgent business to be dealt with in public
Any other urgent business which falls under the exempt provisions of schedule 12A to the local government act 1972 and/or the freedom of information act 2000 or both
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