Minutes for Standards Committee meeting, Jun 17 2009, 6.30PM official page

The Annual Report on the Complaints and Members’ Enquiries Procedures provides detailed information on the volume of complaints, time taken to reply and the percentage of complaints resolved at each stage of the Council’s procedure. The report also provides demographic information on who is contacting the Council to make a complaint; how these contacts are made; the issues most often complained about; customer satisfaction with how these complaints were handled and a summary of the actions being taken to address the more serious issues of concern that are being raised by residents.

This report provides an overview of the work and activities of the Standards Committee over the past year and gives information on the monitoring of the Members’ Code of Conduct. 

This report outlines the areas of work which the Committee will be building on in the municipal year 2009-2010 as well as those which will help strengthen the ethical governance arrangements of the Council. As this is the first meeting of the Committee, Members are invited to agree a work programme for the year 2009-2010. Local determination hearings (of allegations of breach of the Code of Conduct) will be scheduled separately as and when required.

This report introduces Bulletin No 43 published by the Standards Board for England (SBE) for the information of Members.